When Efficiency Becomes the Enemy: The Hidden Productivity Tax of Automating the Wrong Things
Automation is widely celebrated as the cornerstone of operational efficiency, yet many enterprises are quietly hemorrhaging productivity by automating processes that were flawed to begin with. Before your next automation initiative, it is worth asking a more uncomfortable question: does this process deserve to exist at all? This article provides a structured framework for auditing automation investments before they become permanent fixtures in your organizational dysfunction.